MODEO
Return & Exchange Policy
Your satisfaction is important to us. Please review the policy below before requesting an exchange or reporting a damaged or incorrect item.
Exchanges Only
We currently offer exchanges only and do not provide refunds, except for damaged or incorrect products received.
Quick Request Window
Exchange requests must be raised within 3 days of receiving the product.
Condition Matters
Items must be unused, unworn, unwashed, and returned in original condition with all packaging intact.
Exchange Eligibility
Exchange requests must be submitted within 3 days of receiving the product. The item must be unused, unworn, unwashed, and in its original condition.
Required Return Condition
All original tags, labels, packaging, and boxes must be intact and included with the returned product.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photographs of the product and packaging.
Inspection Process
Exchange requests are subject to a quality inspection once the returned product is received. MODEO reserves the right to reject requests that do not meet the policy conditions.
Refund Policy
Refunds are not offered except in cases of damaged or incorrect products received. Approved refunds, if applicable, will be processed through the original payment method.
Please ensure your return request meets the above conditions before sending the product back.